Kodiak Wins a 2022 Service Excellence Award for Dependability and Timely Delivery
Circuits Assembly gave Kodiak a 2022 Service Excellence Award in the Dependability and Timely Delivery category, based on ratings from Kodiak’s own customers.
Kodiak’s award came in its division of EMS providers. Circuits Assembly announced the winners on November 2, 2022.
How Customers Decide the Award
Each provider’s customers rated it on a scale of 1 (poor) to 7 (best in class) in seven service categories, Circuits Assembly reported:
- Dependability and timely delivery
- Manufacturing quality
- Responsiveness
- Technology
- Value for the price
- Flexibility
- Overall satisfaction
Circuits Assembly sponsors the Service Excellence Awards for electronics manufacturing services (EMS) providers and electronics assembly suppliers, and 2022 was the program’s 30th year. Each award rests on responses from a company’s actual customers, so participants can see how their customer satisfaction compares with their peers.
Delivery Through a Strained Supply Chain
Michael Harlow, Kodiak’s Vice President, said Kodiak was especially proud to be recognized for dependability and timely delivery, because global supply chain issues had challenged the industry for several years. He credited Kodiak’s purchasing and operations team for the result.
Those issues were still present in the fall of 2022. Chip lead times averaged 26.3 weeks in September 2022, down from nearly 27 weeks the month before, according to Susquehanna Financial Group research reported by Bloomberg. Kodiak’s purchasing team kept sourcing material for customers through that period of long lead times.